Etiquette |
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Please follow these guidelines at all times, they are here to ensure comfort, relaxation and safety for all our clients. General
Locker Rooms In the single-sex locker rooms, swimwear is not compulsory, but please respect the wishes of other guests. Any used towels should be placed in the baskets provided, thank you.
When Taking a Treatment Please arrive in good time before your treatment, allowing at least 15 minutes to complete the lifestyle questionnaire and changing time before being collected for your treatment by the assigned therapist. Please explain to your therapist about any injury or physical condition as the treatment may need to be adjusted for your comfort and convenience. During the treatment, the therapist will remain quiet, unless you have any questions to be answered or if you wish to talk, the choice is yours. Your comfort is obviously our priority. Please let your therapist know if you are uncomfortable; too hot or too cold; if the music level is too loud or soft and about the pressure being used. There will be appropriate towel management during the treatment, however suitable underwear/swimwear must be worn, with disposable underwear offered for particular treatments.
Opening Times The spa operating hours are 10:00 to 19:00 every day. The availability of services may vary within these times.
Spa Tours Spa tours are by appointment only and can be conducted between 09:30 – 10:00 & 18:30 – 19:00 hours. Cancellation Policy Please note that a 24 hour cancellation policy is standard practice for all booking and services, otherwise 50% of the total treatment price will be charged. In order to confirm a booking, credit card details may be required. |
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